What levels of support do you offer?
Is your support number toll free?
Where do I go to submit a trouble ticket?

Let’s discuss each of these topics in more depth. 

What levels of support do you offer?
We offer two levels of support. Our standard support services and our Above and Beyond services. The Above and Beyond support level is for clients that require a more intense level of support. Clients who choose to purchase this level of support will frequently be able to communicate with our systems administrators directly to resolve their issues. In addition, the Above and Beyond service includes consultation with industry professionals.

Regardless of your support level, you can call at any time to report service outages. This is the only exception for standard support. Standard support is normally available between 9:00AM to 5:00PM Eastern M-F, while clients who opt to purchase the additional support that Above and Beyond offers and able to call at anytime of day including weekends.

Above and Beyond support level is recommended for business clients that just need total availablility and higher levels of support.

Is your support number toll free? 
Currently, our sales line is totally toll free. Because support issues can take a longer amount of phone time, we provide a different number to dial for support issues. Some people may wish not to call at all and simply submit a trouble ticket to get issues resolved. All clients regardless of support level can submit a trouble ticket 24 hours a day.

Where do I go to submit a trouble ticket? 
Trouble Tickets allow us to track and manage client issues efficiently. Most trouble tickets are resolved within a 3 hour time frame, how ever, there may be cases where additional research is required or we are waiting for a request for additional information.

To submit a trouble ticket simply click our Contact Us page and select the type of support you require, Sales or Technical.