What is your uptime guarantee?
Does 99% Uptime mean that my site will be available 99% of the time?
Why do reliable web hosting companies offer uptime guarantees backed with credits or refunds to customer accounts?

Let’s discuss each of these topics in more depth. 

What is your uptime guarantee?
Professional Linux Web Hosting, ProLinuxWebHosting.com believes in backing up our promises with real guarantees and that it is high time for the web hosting industry to do business with integrity. We can offer a genuine 99% uptime guarantee because we have invested in brand name reliable servers and network equipment, quality network and server monitoring systems, redundant backup systems and have hired professional and experienced engineers and server administrators who can anticipate potential problems and emergencies.

To assist you with understanding our 99% Uptime Guarantee we have developed a list of common related questions and answers. Our Service Level Agreement (SLA) is also included below.

Does 99% Uptime mean that my site will be available 99% of the time? 
Because web site availability is essential for your mission-critical hosting, our Service Level Agreement (SLA) is designed to protect our customers against unscheduled outages by providing remedies in terms of real account credits should they occur. While we endeavor hard to provide 99% uptime, it does not mean that your site will be available 99% of the time. No web host can absolutely and honestly state that they will provide 99% availability because all servers need to be rebooted occasionally, have preventative maintenance performed, and because servers and networks are hardware and software, they may occasionally fail.

Why do reliable web hosting companies offer uptime guarantees backed with credits or refunds to customer accounts? 
We have been involved in the hosting industry for over five years and have seen many of our competitors come and go. Many web hosting companies fail because they are not committed to taking great care of their customers. If a web host has nothing to lose when your site is down, then their commitment and speed in restoring your site may not be the best.

In reality, an uptime guarantee may only mean a small account credit for you, but if your web host is refunding or crediting every client on their server at $8 - $70.00 a pop, this could mean significant losses for them. For example, we have a server maximum of no more than 250 accounts. If one of our web servers went down hard, and we took our time in getting it back up, that would translate to great loss of revenue (assuming the server was not restored in 48 hours). Obviously it is also in our best interest to get the troubled server up and running as fast as possible.