Is your support really 24x7?
Do you offer live support?
Where do I go to submit a trouble ticket?

Let’s discuss each of these topics in more depth. 

Is your support really 24x7?
Yes. Please keep in mind though that different support levels have access to different types of support. Everyone can submit trouble tickets 24 hours a day. Everyone can call on service outage 24 hours a day. Standard support and Above and Beyond support have different phone support hours.

Do you offer live support? 
Yes. If you'd like to ask a quick question about something, feel free to click on the support image when it says online and you'll be instantly connected to a live representative that is here to assist you with your needs.

Where do I go to submit a trouble ticket? 
Trouble Tickets allow us to track and manage client issues efficiently. Most trouble tickets are resolved within a 3 hour time frame, how ever, there may be cases where additional research is required or we are waiting for a request for additional information.

To submit a trouble ticket simply click our Contact Us page and select the type of support you require, Sales or Technical.